At SARA BASERI customer satisfaction is our highest priority, and these policies are set in place to give all of our clients the absolute best experience possible. We are so thankful for your business.  

All permanent cosmetic procedures are a multi-session process. For best results, the client is recommended to return for one enhancement session ). This procedure should take place approximately 6-12 weeks after the initial session. At the enhancement session we will assess colour retention and make necessary adjustments. This enhancement session is very important and required before it can be determined that your procedure is complete. Healing is specific to each client and how well you follow post-care instructions.  

Payment Policy

SARA  BASERI accepts all major credit cards, debit cards and cash. No checks or money orders.

A 100 % non-refundable deposit via online booking is required in order to reserve and confirm your appointment. This non-refundable deposit is to ensure that you are serious about booking your appointment and will be deducted from the total cost of your investment. Our booking system won’t allow you to book an appointment without a deposit.

The remaining balance will be charged on the day of your appointment.

Cancellation, Reschedule & No Show

Last minute cancellations, reschedules, and “No Shows” leave spaces in our schedules that cannot be filled without timely notice which is why these policies are in place.

Cancellation Policy

No cancellations or changes allowed within 48 hours of the appointment.

Brow Styling Appointments
Rescheduling or cancelling of brow styling may be made up to 24hrs before your appointment, outside of that period, you will forfeit your deposit and another will have to be made if you wish to reschedule your appointment.

Cosmetic Tattoo Appointments
To ensure a smooth process, kindly note that rescheduling or cancelling cosmetic tattoo appointments requires a minimum 48-hour notice. Failure to do so will result in forfeiting your booking deposit, and you’ll be asked to pay half of the treatment fee. It is the clients responsibility to check the tattoo FAQs page and ensure there are no contraindications that apply to them that may result in us unable to perform the treatment on the day. Failure to do so will result in you forfeiting your deposit and being liable for half the price of treatment.

If you need to cancel or reschedule an appointment, a 48 hour notice is required. We ask that you please call us at  0452576787  and let us know, ( leave a voicemail if need be) or email us at  info@sarabaseri.com.

Rescheduling Policy

Should you wish to reschedule your appointment, you most definitely can! The deposit from the missed appointment will go towards a future booking but the balance will be due once a new appointment is booked. Please make sure to reschedule 48 hours before your scheduled appointment. There is an additional $100 re-booking fee should you cancel in less than 48 hours of your appointment. The re-booking fee does not go towards a new appointment.

No Show Policy

Any client that does not show up for their scheduled appointment whether it’s a new client session, an enhancement session or a touch up session, will automatically forfeit their non-refundable deposit and will be required to pay half of the treatment fee.

Lateness Policy

While we understand that unforeseen circumstances may arise, out of respect for your artist and clients scheduled, should you arrive 10 minutes or later you will forfeit the appointment & non-refundable deposit. It will be necessary to reschedule, this is required in order to avoid delays to clients with appointments scheduled after you.

Please understand that the procedures need their allocated time to get the best result possible, we cannot rush. You will be required to pay an additional $100 re-booking fee before booking a future appointment.  

In some cases, and when our schedule will allow, we may be able to accommodate the appointment. This will be at our discretion.

** Calling or emailing to let us know you are running late is appreciated **

Touch-Up Policy

NEW CLIENTS: Touch-Ups are for returning  SARA BASERI clients ONLY. We do NOT touch up other artists work at “touch up” rates. If your initial service was done by another artist in another location, you will be charged as a new client. Thank you for understanding.

EXISTING CLIENTS: Future Touch-Up’s cannot be booked online, we have to make sure that we are charging the correct touch-up rate based on your last appointment with us. Please call us at 0452576787 or email us at  info@sarabaseri.com to book your touch-up.

Existing Permanent Makeup Policy

We do not provide touch-ups of other artists work for a reduced fee as a greater amount of work is required to correct previous cosmetic tattoos done elsewhere.

In many cases, a consultation is required to determine whether correction is possible. For inquiries regarding appointments for new clients who have had a permanent cosmetic procedure done elsewhere, you must email us to  info@sarabaseri.coma clear photo in natural light without any makeup on the treated area so that your micropigmentation technician can make an assessment to see what method of correction is appropriate, prior to booking.

At SARA BASERI Correction work  two sessions (an initial session + enhancement session 8-12 weeks after). Each new appointment is approximately  1/2 hours to ensure we take the time to do our best work. We will schedule your enhancement session on the day of your initial session. We must give your skin ample time to fully heal and regenerate before working on it again. Additional sessions at touch-up rates may be required.

Please note: In some cases correction is not recommended and an alternative such as laser removal might be the best solution. We are happy to welcome you as a new client if we are able to help.

No Guest Policy

No guests are allowed to enter the studio with you unless special arrangements have been made.

Unfortunately we have a zero-tolerance policy on children. We love children but there are many things that are dangerous to take any risks so we respectfully ask that you leave your little ones at home. This is for their own safety. We also do not want to compromise the comfort of our clients.  

Age Requirement Policy

Our studio is an adult-oriented atmosphere; therefore we only accept appointments for clients over the age of 18 years of age.

Rates Policy

SARA BASERI reserves the right to modify, discontinue, or change prices on services without prior notification to ensure that maximum standards of service and quality are met. Rates may increase with travel, guest appearances, out-call services or for special circumstances.

Gift Certificates Policy

All gift certificate sales are final. The value of any gift certificate issued never expires.

Phone Usage Policy

We kindly ask that you switch your phone to silent mode when you enter the studio, and that you limit the use of your phone during your procedure.

Eating or Drinking

Remember to drink plenty of water before and after your appointment. Please do not bring outside food into the studio. Alcoholic beverages are not permitted in our studio.

Photo/Video Release

SARA BASERI may use images or videos on website, social media, brochures, flyer or for any other advertising it deems necessary. Any and all photographs, video, audio and any other media captured or recorded by any and all its representatives. Client(s) can agree or disagree to release any and all claims regarding use of his/her images for such purposes. You can state this on your consent form. If you do not agree we will respect it fully and will make note of it on your profile. Do understand that for liability purposes we do have to take  before and after photos for our records.

Gratuities

They are not necessary but are appreciated.

** PLEASE NOTE **

• FAQ’s and Pre-Post Care must be read before booking an appointment.
• SARA BASERI medical consent form must be completed to ensure your suitability for the procedure.
• If you have a serious medical condition you must arrive with a doctor’s note stating the condition and the clearance to proceed with the procedure.
• A patch test can be performed (at your request) if you are concerned of any potential allergic reactions. This can be done during a consultation.
• Don’t book an appointment at least a week before important events.
• As a courtesy, 48 hours prior to your scheduled appointment we will send via email an appointment reminder/confirmation.
• We cannot guarantee successful results on 100% of our clients, especially those with problematic skin since many factors take into place when healing. We give our best efforts to provide you with quality service at the highest standard.
• Please be aware, additional touch ups may be required to achieve optimal outcomes. The use of cosmetic products may still be required to achieve your desired look.
• If you are suspected of being under the influence of alcohol/drugs – Your appointment will be cancelled! No exceptions.
• Payment in advance may be required for those with a history of no-shows or cancelled appointments without 48-hours advance notice.
• We do not offer refunds once the procedure has been completed as we have carried out the procedure at a cost to us. Once a service has been rendered, it is the clients responsibility to ensure that they have taken proper care of their investment. SARA BASERI is not responsible for any circumstances that occur after a service has been rendered. Once a deposit or full payment has been sent, client acknowledges and consents to the no refund policy.
• We reserve the right to refuse and undertake any cosmetic permanent makeup procedure if it is deemed unsuitable or unsafe to the client
• When calling during busy client periods, you may need to leave a voicemail and we will return your call as soon as possible.

There will be no exceptions to our policies. By booking your appointment with SARA BASERI, you acknowledge that you have read, understood, and agree to our Terms and Conditions.

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